DOA Guarantee: We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email [email protected] with detailed pictures of the item in and out of the bag within 2 hours of the package's arrival. If you refuse a delivery attempt, this guarantee becomes void. Replacement corals do not have DOA guarantee. Refunds: There are NO REFUNDS. We will only offer a replacement or credit if not available. The buyer must pay shipping.